Security & Trust FAQ

We go beyond standard cloud security by employing Per-Tenant Encryption. This means your organization is assigned its own unique, dedicated cryptographic key that is managed separately from the keys of other customers.

When you upload a document, it is encrypted exclusively with your unique key before it is ever written to our storage layer. This creates absolute data isolation at the cryptographic level; even if an attacker were to bypass our application logic, your data remains mathematically unreadable without your specific tenant key. Furthermore, should you choose to leave our platform, we can perform a "cryptographic erasure" by destroying your unique key, making all your historical data instantly and permanently unrecoverable across all backups.

We utilize a comprehensive, enterprise-grade "Defense in Depth" strategy to proactively identify and neutralize threats before they reach your data:

• Strict Network Isolation: Core application servers and databases operate inside hardened private virtual networks (VPCs) with zero direct public internet routing.
• Advanced WAF & DDoS Mitigation: Incoming traffic is actively scrubbed at the edge to block botnets, malicious injection attempts (SQLi, XSS), and massive Distributed Denial of Service (DDoS) attacks.
• Continuous Threat Detection: We employ intelligent, machine-learning powered Intrusion Detection Systems (IDS) that monitor our infrastructure 24/7/365 for anomalous behavior.
• Routine Penetration Testing: Our platform is regularly audited and stress-tested by independent, third-party cybersecurity firms to ensure our defenses remain impenetrable.
• Evolving Defense Capabilities: We are continuously investing in our security roadmap and actively exploring advanced, next-generation techniques like User and Entity Behavior Analytics (UEBA) to further fortify our platform against sophisticated insider threats and zero-day anomalies.

We recognize that your operations depend on our availability. Our architecture is designed for 99.99% uptime, leveraging the same world-class reliability standards as our infrastructure providers, AWS and MongoDB Atlas.

Our system is built with Auto-Healing and Auto-Scaling capabilities. If a localized server failure occurs, our system automatically detects it and reroutes your traffic to a healthy instance within seconds. Similarly, if there is a sudden spike in usage, our infrastructure automatically expands to ensure the platform remains fast and responsive.

To provide ultimate peace of mind and eliminate the risk of single-vendor lock-in or catastrophic regional internet failures, we employ a robust Multi-Cloud Disaster Recovery Strategy.

While our highly-secure primary systems run on Amazon Web Services (AWS), your critical data and databases are continuously and securely synchronized to a completely separate, secondary cloud provider (such as Google Cloud). In the highly unlikely event of a total AWS outage, our global DNS edge-routers will automatically failover your traffic to our standby environment. This guarantees aggressive Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), ensuring uninterrupted business operations.

Absolutely. Your data is safeguarded by highly redundant, tamper-proof backup protocols.

Our document storage relies on Amazon S3, which is engineered to provide an industry-leading 99.999999999% (11 9's) of data durability. We utilize strict object versioning and immutable storage policies, meaning your documents are protected against accidental deletion, malicious overwrites, and ransomware attacks—allowing for seamless recovery of any previous version.

Additionally, our core structured data resides on MongoDB Atlas, protected by automated, geographically-dispersed continuous cloud backups. This enterprise configuration allows our engineering team to perform precise, point-in-time recoveries down to the exact second, instantly undoing any data corruption.

By design, no internal employee has the technical ability to read your sensitive documents. Because we utilize Per-Tenant Encryption, your data is mathematically locked behind your organization's unique cryptographic key, making unauthorized internal access impossible.

At the infrastructure level, we utilize automated deployment pipelines (CI/CD), meaning our engineering team does not need to log into production servers to maintain the platform. In the rare event of an emergency system escalation, a designated senior engineer must request temporary, time-bound access via strict Role-Based Access Control (RBAC). Every command executed during these rare sessions is immutably logged, audited, and reviewed to satisfy rigorous enterprise compliance standards.